Terms and Conditions
Welcome to Find A Hotell.
Find A Hotell provides hotel booking agent services. We assist customers in finding and arranging accommodation by sourcing availability, rates, and special offers from hotels and accommodation providers.
We act as an intermediary between customers and accommodation providers. We do not own, operate, or manage any hotels.
The accommodation contract is between the customer and the relevant hotel or accommodation provider. The hotel remains responsible for providing the accommodation service.
Find A Hotell's role is to assist customers with sourcing rates, arranging reservations, providing customer support, and facilitating the booking process.
Our Service
Customers may contact Find A Hotell by phone, email, or enquiry form with their accommodation requirements.
We contact hotels and accommodation providers to obtain availability and pricing. We then provide customers with available options and final prices.
All bookings are subject to availability and confirmation by the relevant hotel or accommodation provider.
We aim to provide competitive rates and personalised assistance but cannot guarantee availability, pricing, upgrades, or special requests unless confirmed in writing.
Pricing and Service Fees
Find A Hotell obtains accommodation rates from hotels and accommodation providers and may apply a service fee, commission, or margin to the rates provided.
The final price quoted to the customer is the total amount payable for the booking unless otherwise stated.
Any applicable taxes, fees, or additional charges will be communicated before the booking is confirmed.
Our service fees and margins contribute to the provision of our booking assistance, customer support, and reservation services.
Payments
Find A Hotell does not provide an online checkout payment facility on our website.
Once a booking has been confirmed, payment instructions will be provided to the customer by email.
Payment may be made by bank transfer.
Find A Hotell will collect payment from customers and use those funds to arrange payment to the relevant hotel or accommodation provider.
A booking is only confirmed once payment has been received and booking confirmation has been issued.
Booking Confirmation
A booking is only confirmed when Find A Hotell provides written confirmation containing the booking details.
Customers are responsible for checking all booking details when quotation is received by Find A Hotell including:
- Guest names
- Check in date
- Check out date
- Room type
- Number of guests
- If applicable ages of children
- Special requests
- Board type
- Any additional requirements
Any errors must be reported before you make any payment to us.
Hotel Information and Third-Party Services
Hotel information, including room descriptions, facilities, availability, policies, and pricing, is provided by hotels and accommodation providers.
While we aim to provide accurate information, we cannot guarantee that all information supplied by third parties will always be complete, accurate, or unchanged.
Complimentary Benefits and Special Perks
Find A Hotell may provide or arrange additional benefits with selected bookings, including:
- Complimentary room upgrades
- Early check-in
- Late check-out
- Welcome amenities
- Other special arrangements
All complimentary benefits are subject to availability and hotel approval. Benefits are not guaranteed unless specifically confirmed in writing as part of the booking confirmation. Hotels may withdraw or change complimentary benefits due to operational requirements, availability, occupancy, or circumstances outside our control.
Customer Responsibilities
Customers must provide accurate information when requesting and confirming a booking. Customers are responsible for ensuring that all guests have appropriate identification, travel documents, visas, and any requirements necessary for their stay.
Guests must comply with hotel rules and policies during their stay.
Flight and Travel Partner Services
Where Find A Hotell provides access to flight services through third-party partners, we act as an intermediary assisting customers with travel arrangements.
Flight bookings are subject to the terms and conditions of the relevant airline or travel partner.
The airline or travel provider is responsible for:
- Flight operation
- Ticket issuance
- Schedule changes
- Cancellations
- Refunds
- Travel documentation
Customers should review the relevant provider's terms before completing a flight booking.
Limitation of Liability
Find A Hotell is not responsible for the acts, omissions, delays, cancellations, changes, or failures of hotels, airlines, or other third-party service providers. Our responsibility is limited to providing our booking agent services with reasonable care and skill.
We are not responsible for circumstances outside our reasonable control, including but not limited to natural disasters, strikes, weather events, government restrictions, security issues, or technical failures.
Complaints
Complaints relating to accommodation or travel services should first be directed to the relevant hotel, airline, or travel provider.
Find A Hotell will provide reasonable assistance where possible.
Complaints relating to our own booking services should be submitted to:
Data Protection
Customer information may be shared with hotels, accommodation providers, and relevant travel partners where necessary to arrange bookings and provide requested services.
Personal information will be handled in accordance with our Privacy Policy.
Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales.
Changes to These Terms
Find A Hotell may update these Terms and Conditions from time to time.
Any changes will be published on our website with the updated date shown at the top of the Terms.